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HR departments are failing fleets

1 June 2006

Fleet NewsNet reports that some firms that use human resource departments to run their fleets are giving drivers worse service and support than if they used a fleet manager.

Thousands of company car drivers have given their unanimous backing to retaining the role of fleet manager in a survey by vehicle management company Total Motion, which found standards dropped when HR took over the fleet.

In its Vehicle Monitor survey of 2,018 company car and authorised drivers, 84% of drivers rated the service and support they received from their fleet manager at eight out of 10 or above.

However, where the fleet was run by the HR department, only 21% of drivers rated the service and support at eight or above.

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