Campaign urges drivers to act on vehicle safety issues

7 February 2017

The Driver and Vehicle Standards Agency (DVSA) has launched a nationwide campaign urging drivers to check that their vehicles, parts or accessories are not one of the 2.6 million vehicles in Great Britain subject to a safety recall.

Manufacturers should recall vehicles when they become aware of a safety problem. The manufacturer carries the repairs out free of charge and DVSA oversees the recall system.

DVSA chief executive Gareth Llewellyn said, “DVSA’s priority is to protect people from unsafe vehicles and drivers. We closely monitor the recall process to ensure that faults are communicated to vehicle owners and repairs are carried out in a timely manner.

“If people have concerns about the safety of their vehicles or are unhappy with a manufacturer's response to enquiries, then it is important that people let us know so we can investigate.”

To raise awareness, DVSA will use social media to issue alerts highlighting specific vehicle recalls, with a focus on encouraging people to share the details with their friends and family. This new approach will support the existing DVSA email alerts service.

Later in 2017, information about vehicle recalls will be added to DVSA’s MOT history check service, enabling consumers to see any recalls that have affected individual vehicles.

When a vehicle is recalled, manufacturers might also give advice on any steps the driver can take to help keep them and their family safe until they make the repairs. DVSA is encouraging drivers to follow this advice.

The agency is also urging drivers to report 'serious safety defects' to the manufacturer as soon as they become aware of them. These are defects in the way the vehicle is designed or made that’s likely to cause injury or death, and happen suddenly and without warning. Things that can be found during routine maintenance and servicing, or are caused by misusing the vehicle, aren't classed as serious safety defects.

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